Last Updated: 03.06.26
This Cookie Notice explains how cookies and similar technologies are used on the Mortgage Lenders’ Handbook website and platform.
The website is operated by UK Finance Limited. It is a standalone website that allows users to log in and access the Mortgage Lenders’ Handbook.
This notice should be read alongside the MLH Privacy Notice.
You can find more information about UK Finance by clicking here.
At a glance
Topic | Summary |
|---|---|
Essential cookies | These are needed for the website to work, including login, session management, security and remembering cookie choices. |
Analytics cookies | These help us understand how the website is used. They are optional and will only be used where you accept them. |
No advertising cookies | We do not use cookies for advertising, behavioural profiling, commission tracking or affiliate tracking. |
Changing your choices | You can change or withdraw your cookie choices at any time using clicking the icon in the bottom right corner of the website |
About cookies
Cookies are small text files placed on your device when you visit a website. They help the website recognise your device and remember information about your visit.
This notice also covers similar technologies that store or access information on your device, such as pixels, tags, local storage or scripts.
How we use cookies
We use cookies and similar technologies to:
- make the website work properly;
- allow users to log in and stay logged in during a session;
- support account security and multi-factor authentication;
- remember cookie choices;
- monitor website performance;
- understand how the website is used, where optional analytics cookies have been accepted;
- help detect technical issues, misuse or suspicious activity.
We do not use cookies for advertising, behavioural profiling, commission or affiliate tracking.
Types of cookies we use
Essential cookies
Essential cookies are needed for the website to work properly. They support functions such as login, session management, account security, multi-factor authentication, load balancing, fraud prevention and remembering cookie choices.
You cannot switch these off through our cookie preference tool because the website cannot operate properly without them. You may be able to block them through your browser settings, but parts of the website may not work properly.
Analytics cookies
Analytics cookies help us understand how people use the website and platform. For example, they may show which pages are visited, how users move around the website, whether users encounter errors and how the website is performing.
Analytics cookies are not needed for the website to work. We will only use them where you have accepted them through our cookie preference tool.
Security technologies
We may use cookies or similar technologies to help protect the website, user accounts and the Handbook from misuse. This may include helping us detect suspicious logins, scraping, excessive automated access or attempted unauthorised access.
Where these technologies are strictly necessary for security or to provide the website requested by the user, they may be used without consent.
Cookies we use
The list below explains the type of cookies we use, why we use them and how long they last.
Cookie/technology | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
_ga,_ga*,_gid,_gat,__utma,__utmt,__utmb,__utmc,__utmz,__utmv | Analytical cookies help us to improve our website by collecting and reporting information on its usage. | Analytics | Session | |
SESS* | Drupal | Keeps users logged in during their visit and supports secure session management. | Essential | Session |
_cfuvid | Cloudflare | Used to support website security and rate limiting by distinguishing individual users sharing the same IP address. | Essential | Session |
AMP_*, AMP_MKTG_*, sentry-sc | Sentry | Supports application monitoring, error reporting and platform stability. | Essential | 1 Year |
session | Sentry | Supports application monitoring, error reporting and platform stability. | Essential | 7 Days |
AWSALB | Amazon Web Services | These cookies enable us to allocate server traffic to make the user experience as smooth as possible. A so-called load balancer is used to determine which server currently has the best availability. The information generated cannot identify you as an individual. | Essential | 7 Days |
AWSALBCORS | Amazon Web Services | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB). | Essential | 7 Days |
AWSELBCORS | Amazon Web Services | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSELBCORS (ALB). | Essential | Session |
AWSELB | Amazon Web Services | AWS Classic Load Balancer Cookie: Load Balancing Cookie: Used to map the session to the instance. | Essential | Session |
AWSALBTGCORS | Amazon Web Services | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSELBCORS (ALB). | Essential | Session |
AWSALBTG | Amazon Web Services | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSELBCORS (ALB). | Essential | Session |
aws-csds-token | Amazon Web Services | Anonymous metrics validation token | Essential | 1 Hour |
aws_lang | Amazon Web Services | Stores the language used with AWS. | Essential | Session |
aws-target-visitor-id | Amazon Web Services | Used to collect anonymised information about how which web pages are visited, how long users spend on pages and what users search for. | Essential | 1 Year |
aws-priv | Amazon Web Services | Anonymous cookie for privacy regulations | Essential | 1 Year |
Managing your cookie choices
When you first visit the website, you will be asked to make a choice about optional cookies.
You can:
- accept optional cookies;
- reject optional cookies;
- manage your preferences.
You can change or withdraw your choice at any time by clicking the icon in the bottom right corner of the website
Withdrawing consent does not affect the lawfulness of any processing that took place before consent was withdrawn.
You may also be able to block cookies through your browser settings. If you block essential cookies, parts of the website may not work properly.
Changes to this Cookie Notice
We may update this Cookie Notice from time to time. The latest version will be published on the Mortgage Lenders’ Handbook website. Where changes are significant, we may ask you to make a new cookie choice.
Contact us
Please contact us first if you have concerns about how we use your personal information. You can contact our Data Protection Officer at [email protected].
You can also raise a complaint with us using the Contact Us form. We will consider your complaint and let you know the outcome.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
Information Commissioner’s Office Website: ico.org.uk Telephone: 0303 123 1113 |