In 1992, a legacy organisation of UK Finance (the CML) and the Law Society for England and Wales produced joint guidance on mortgage redemption statements. If you believe that a lender is not acting in accordance with the guidance you should consider making a complaint to the lender direct. UK Finance cannot investigate complaints against lenders.
Warning message
Please be aware, this website environment is currently in a soft launch phase and should not be used for conveyancing.
To access the live version of the UK Finance Mortgage lender’s handbook, visit: https://lendershandbook.ukfinance.org.uk/